Privacy Policy

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At Lace & Stitch Co., we cherish the trust you place in us when you visit our little corner of the web or choose one of our handmade treasures. Your privacy matters deeply to us, and we handle your information with the same care and intention we bring to every stitch and thread.This Privacy Policy explains how we collect, use, protect, and (when necessary) share your personal information when you visit our website, make a purchase, sign up for updates, or contact us. By using our site, you agree to the practices described here.

1. Information We Collect
We collect only what’s needed to serve you beautifully: 

• Personal details you provide: name, shipping address, billing address, email, phone number (if provided), and payment information when you place an order. 
• Account and communication info: if you create an account or reach out via email or form, we may keep your name, email, and message details. 
• Automatically collected data: like your IP address, browser type, device info, pages visited, and time spent on our site (collected via cookies and similar tools for site performance and analytics).

We do not collect sensitive information such as financial details beyond what’s needed for secure processing (handled by our payment provider), or any unnecessary personal data.

2. How We Use Your Information
Your information helps us: 

• Process and ship your orders with love and care. 
• Send order confirmations, shipping updates, and (if you opt in) occasional emails about new collections or gentle stories from our journey. 
• Improve our site and understand how visitors explore our handmade world. 
• Respond to your questions or requests with warmth and promptness. 
• Protect against fraud and keep our small business safe.

3. How We Share Your Information
We share only what’s necessary and with trusted partners: 

• Payment processors (e.g., Stripe, PayPal, or similar) to handle secure transactions—they never receive your full card details from us. 
• Shipping carriers (e.g., USPS, UPS) to deliver your treasures safely to your door. 
• Service providers for site hosting, email delivery, analytics (like Google Analytics), and basic operations.
  We do not sell, rent, or trade your personal information to third parties for marketing. We may share data if required by law or to protect our rights and safety.

4. Cookies and Tracking
Our site uses essential cookies to function smoothly and may use analytics cookies to see how visitors move through our pages. You can manage preferences through your browser settings or our cookie banner. 

5. Data Security
We take reasonable steps to protect your information using secure connections (HTTPS), limited access, and trusted partners. As a small handmade business, we cannot guarantee absolute security, but we handle your data with heartfelt care.

6. Your Choices and Rights

• You can unsubscribe from emails at any time. 
• Request access to, correction of, or deletion of your personal data by contacting us—we’ll respond thoughtfully and promptly. 
• For California residents (under CCPA/CPRA), you have rights to know what we collect, request deletion, and opt out of any future “sales” (we don’t sell data). Contact us to exercise these.

7. Children’s Privacy
Our site and services are not directed to children. We do not knowingly collect data from children.

8. International Visitors
We currently ship only within the United States. If you access our site from elsewhere, your data may be processed in the US according to this policy.

9. Changes to This Policy
We may update this policy as our little business grows. Changes will be posted here with the last updated date. Your continued use means you accept the updates.

10. Contact Us
If you have questions, concerns, or wish to exercise your rights, please reach out we’d love to hear from you.